Shipping policy

Delivery times

Orders are currently dispatched from our fulfilment location in Sweden.

For items in stock, our usual estimated delivery time is approximately 2–5 working days after dispatch. Delivery times are estimates only and may occasionally be affected by customs processing, carrier delays or other circumstances outside our direct control.

Orders placed before 14:00 on working days are normally dispatched the same working day.

Please provide a valid mobile number and email address when placing your order so that the carrier can send delivery, collection or customs notifications where applicable.

Shipping and delivery

Orders are dispatched from Sweden using PostNord and may be handed over to a local delivery partner in the destination country.

For deliveries in the United Kingdom, final delivery may be handled by Royal Mail, Parcelforce or another local carrier.

Depending on the size of the parcel and the delivery service used, your order may be delivered to your address, left according to the carrier’s available delivery options, or taken to a local collection point.

Please follow the tracking information provided with your order and any notifications sent by the local carrier.

UK import charges

Orders are currently dispatched from Sweden.

For deliveries to Great Britain (England, Scotland and Wales), your order may be subject to import VAT, customs duties or carrier handling charges depending on the value and circumstances of the shipment.

Where such charges apply and have not been collected at checkout, they may be requested by Royal Mail, Parcelforce or another carrier before delivery or collection.

These charges are determined by the relevant customs authorities and carrier and are separate from the product and shipping charges paid to RedCedar.co.uk.

Northern Ireland is subject to different customs and VAT arrangements, and applicable charges may differ.

Delivery information

Customers are responsible for providing a complete and accurate delivery address, email address and telephone number.

Please monitor the tracking information provided after dispatch. If a delivery attempt is unsuccessful or a parcel is taken to a collection point, the local carrier may require you to arrange redelivery or collection within its specified holding period.

If you experience difficulty locating or receiving your parcel, please contact us at order@redcedar.co.uk and we will assist where possible.

Damaged parcels

If your parcel appears damaged when delivered or collected, please document the damage and notify the carrier as soon as possible.

Please also contact us at order@redcedar.co.uk with your order number and photographs of the packaging and affected products so that we can assist you.