Returns, refunds and faulty items

This policy applies to consumer orders placed on redcedar.co.uk by customers in the United Kingdom and Republic of Ireland. It does not affect your statutory rights.

Change-of-mind returns

You have 14 days from the day you receive your order to tell us that you wish to cancel your purchase. You do not need to provide a reason.

After notifying us, you have a further 14 days to return the goods.

To start a return, please email order@redcedar.co.uk with your order number and the item(s) you wish to return. We will provide the return instructions.

Return address

RedCedar / Scandinavian Eco AB
Stabby Allé 13C - 1 tr
75229 Uppsala
Sweden

Please note that our return centre is located in Sweden.

Condition of returned items

Please return items in their original packaging where reasonably possible and in a condition suitable for resale.

You may inspect the goods as you would in a shop. If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning, we may make a reasonable deduction from the refund to reflect any reduction in value.

Return shipping costs

For change-of-mind returns, you are responsible for arranging and paying the return shipping cost to our return centre in Sweden.

We do not currently provide prepaid return labels for change-of-mind returns.

We strongly recommend using a tracked service and retaining proof of postage until your refund has been completed.

Please follow the return instructions we provide, including any customs declaration instructions where applicable.

Refunds

For eligible change-of-mind returns, we will process the refund using the original payment method.

We may wait until we have received the returned goods, or you have provided evidence that they have been sent back, before issuing the refund.

We will refund the amount paid for the returned item(s) and any standard outbound delivery cost that must be refunded under applicable consumer law.

If you selected a more expensive delivery method, any delivery refund will normally be limited to the cost of our standard delivery option.

Bundles, kits and multi-packs

If you return only part of a discounted bundle, kit or multi-pack, your refund may be recalculated to reflect the price of the items you keep and any applicable bundle discount.

Faulty, damaged, incorrect or not-as-described items

If your order arrives faulty, damaged, incorrect or not as described, please contact us at order@redcedar.co.uk as soon as possible with your order number and photographs where available.

Where the issue is confirmed, we will provide an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include repair, replacement, refund or return shipping support.

You will not be required to pay return shipping costs for an accepted faulty, damaged, incorrect or not-as-described item.

Model cancellation form

You may cancel your order by emailing us or by using the form below:

To:
RedCedar / Scandinavian Eco AB
Email: order@redcedar.co.uk
Address: Stabby Allé 13C - 1 tr, 75229 Uppsala, Sweden

I hereby give notice that I cancel my contract for the following goods:

Order number:
Goods:
Ordered on:
Received on:
Name:
Address:
Date: